Luci Family

Features Luci Family

LUCI family is a successful family app - designed for the special requirements in the care industry.
By means of a news feed, information pages and a 2-way inquiry management system, she connects nursing homes and other nursing companies with the relatives.
This is how you ensure data protection-compliant communication.LUCI family enables a new type of communication that can be adapted to individual needs.
Nursing companies can use LUCI family to reliably reach relatives and ensure a uniform level of knowledge.
Your communication is extremely efficient.
Nursing homes can work productively without fear of friction losses.
With LUCI family, the nursing home also becomes resilient to emergency and crisis situations.The family app LUCI family offers you the following ADVANTAGES:– You digitize and centralize up to 90% of communication with relatives.– You share news in real time.– Cooperation with relatives is coordinated and free of misunderstandings.– Both the relatives and the nursing home have full transparency about the current status of the inquiries at all times– You save valuable working time through well-established and functioning communication processes– You can make ad hoc adjustments at any time – for example of care offers, visit regulations or your events calendar– Each relative has all the information relating to them in one central place– Each relative can easily contact each team.
Any team can just as easily contact any relativeHigh SERVICE QUALITY through digital CUSTOMER SERVICE CENTERBy using the relatives app LUCI family, you can be reached by the relatives of your clients 24/7.
Relatives can conveniently manage any need for clarification from home or on the go, and they are always up to date.
In addition, all relevant documents are always at hand.
This not only raises your service quality to a much higher level, you also clearly differentiate yourself from competing facilities in your area.
This has a calming effect on the relatives and also ensures a clear conscience.Simple and INTUITIVE OPERATION of the family app LUCI familyLUCI family can be operated immediately by any member of the family without any prior technical knowledge.
This is due to our proven UX design.
Relatives do not have to complete any training and can get started right away.
Also, no new hardware is required.
Administrators and editors can easily manage the content from the same Control Center that they already use for the LUCI employee app.Improved coordination ensures TIME SAVINGSWith LUCI family, you switch your communication from synchronous to asynchronous.
This means that your employees and their relatives no longer have to be on the phone at the same time to clarify a situation.
This saves valuable time – for employees and their families.
The time saved can be used for more important things.Compliance with regulations - MADE IN GERMANYMake day-to-day care safer.
The family app LUCI family was developed in Germany and meets the high requirements of the EU General Data Protection Regulation (GDPR).
All data is hosted in Germany – on Deutsche Telekom servers.Improved KNOWLEDGE MANAGEMENT for the relativesWhether it’s price lists, flyers, living wills, powers of attorney, checklists or event calendars – by using the LUCI family family app, your family members always have all the important documents and information with them.MOTIVATION for the development of the family app LUCI familyAs a former nursing home operator, we would like to support you in offering the best possible care.